Privacy Policy

This policy covers StickerForge on iOS (from the App Store), on Android (from Google Play), and on the web at stickerforge.app. The same account and the same backend serve all three, so the practices below apply wherever you use StickerForge.

What we collect

Account information. When you sign in with Google or with Apple, sign-in is handled by Firebase Authentication. We receive your email address, a display name if the provider shares one, and a unique account identifier. If you use Sign in with Apple and choose to hide your email, we receive Apple's private relay address instead. We do not receive or store your password.

Content you create. When you generate a sticker pack, we store the prompt you entered, the style you chose, any reference photo you uploaded, and the resulting sticker images. These are tied to your account so they sync across your devices and the web. A reference photo is only used to generate stickers for the pack you attached it to.

Purchases. When you subscribe in the iOS app, Apple processes the payment and we receive a signed transaction record (including the transaction ID and product) that we verify and store to unlock your subscription. When you subscribe in the Android app, Google Play processes the payment and we receive a purchase token that we verify with Google and store to unlock your subscription and keep it up to date when it renews, is cancelled, or is refunded. When you buy credits on the web, Stripe processes the payment. In every case we never see or store your card number or other sensitive payment details, only a record of the transaction and what it unlocked on your account.

Product events. We record a few account-linked product events, such as opening the generator, starting a purchase, and exporting a pack. These events include the platform, style, pack type, and a campaign source when present. They do not include your photos or prompt text.

Reports. If you report a pack or sticker from inside the app, we store the report, the reason you picked, and any note you add so we can review it.

Diagnostics. When something goes wrong on our website or servers, we collect error reports (such as the error message, the request that failed, and browser or device type) so we can fix it. We do not include your photos in these reports.

How we use it

We use your data to operate StickerForge: authenticating you, syncing your packs across devices, verifying purchases and subscriptions, enforcing pack allowances, generating stickers, reviewing reported content, and understanding where the product fails or needs improvement. The photos and prompts you submit are sent to our AI image providers to create your stickers. We do not sell your data. We do not use your data to train AI models. We do not show ads and we do not send marketing emails.

Third-party services

We share data with these providers only as needed to run StickerForge:

• Firebase Authentication (Google): sign-in and account identifiers
• Google Gemini API: generates your sticker images and receives the prompts and reference photos you submit
• Ideogram: removes the background from generated sticker sheets and receives the generated images (not your reference photo)
• Cloudflare (Images, R2, and Workers): image storage and delivery, hosting, and CDN
• Google Cloud: server hosting and database
• Apple: iOS sign-in and App Store subscriptions
• Google Play: Android subscriptions
• Stripe: web credit purchases
• Sentry: error reporting for our website and servers

Each of these services has its own privacy policy governing how they handle data.

How long we keep it

We keep your account, packs, stickers, and reference photos for as long as your account exists, so they stay available on all your devices. If you delete a pack or sticker, it is removed from your library and synced devices. Purchase and subscription records are kept after account deletion where needed for accounting, tax, fraud prevention, and refund handling, but they are no longer linked to your account.

Deleting your account

You can delete your account at any time from Settings in the iOS or Android app. You can also ask us to delete it by emailing [email protected]. When you delete your account, we permanently delete your packs, stickers, prompts, generation history, product events, and pending generations, delete your stored sticker images and reference photos, remove the notes from any reports you filed, clear your email address, name, credits, and subscription status, and delete your Firebase sign-in account. Image files are removed from storage shortly after the request. Step-by-step instructions are on our Delete Your Account page.

Deleting your account does not cancel an App Store or Google Play subscription. Cancel it in your Apple ID subscription settings or in Google Play subscriptions so you are not charged again.

Your rights

Depending on where you live (for example, the EU, the UK, or California), you may have the right to access, correct, delete, or port your data, and to object to certain processing. To make a request, email [email protected].

Children

StickerForge is not directed at children under 13, and we do not knowingly collect data from them. If you believe a child under 13 has created an account, contact us and we will delete it.

Security

Data is sent over encrypted connections (HTTPS). Access to your packs and stickers requires your signed-in account, and reference photos are served through links that expire.

Cookies

On the web, Firebase Authentication keeps you signed in using browser storage. We do not use tracking or advertising cookies. The mobile apps do not use cookies.

Changes

If we make material changes to this policy, we will update the date at the top of this page. Continued use of StickerForge after changes constitutes acceptance.

Contact

Questions? Email us at [email protected].